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625bu39ueq5w's avatar
625bu39ueq5w
Newcomer
10 hours ago

Redeem Code fraud

I currently buy the redeem code of Rs.39/- for which my payment is done but I am not able to collect this

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Hey there, Sorry to hear your purchase didn’t come through.  A few things you can try first: 

    1. Restart the game and your device 
    2. Check your game again
    3. Make sure date and time are correct on your device 
    4. Make sure your region is set correctly 
    5. Give it some time, as the purchase may still be processing. 

    If the item still hasn’t arrived after that, you’ll need to reach out to the in-game support team with as much detail as possible. The team can check your account and help with missing purchases. 

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