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xq7y81h4jgv5's avatar
xq7y81h4jgv5
Traveler
3 days ago

Redeem error: "Sign in in-game" even after logging in twice.

Hello EA Support, I am facing a problem with the FC Mobile redeem website. My game is linked to my EA Account, and I have signed in successfully. However, when I enter a redeem code and click Redeem, I get the error “Sign in in-game.” I have tried logging in twice, but the issue continues. Please investigate and help me fix this problem. Thank you for your support.

 

android

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi there. Welcome to our forums.
    Could you please try opening the redemption page in a brand-new incognito tab and double-check your email address? You'll want to make sure you are using exactly the same email as the one linked to your in-game profile.

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