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OGUNDENIZK's avatar
OGUNDENIZK
New Novice
16 hours ago

Reedem code problem

Hi, I couldnt get my reedem code pack. As always I do, I entered the code and I saw the message that the code is sent to mu account. But when I check my account I couldnt see anything. Now if I want to tty again, it says the code is used, it is just for one account. What should I do?

6 Replies

  • OGUNDENIZK's avatar
    OGUNDENIZK
    New Novice
    10 hours ago

    I have just one EA account. I have a second FC Mobile game account, but it is linked to Play Games, not related to my EA account. And I have already checked it, there is nothing in the mailbox of the second FC Mobile account. 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    Is it possible you have more than one EA account? Sometimes players sign in on the website with a different profile than the one they use in-game. The code can only be used once per account. 

  • OGUNDENIZK's avatar
    OGUNDENIZK
    New Novice
    14 hours ago

    Hi, the code UTOTYTRADEIN. I'm able to log in to my account. I explain again: I open redem code page using my EA account. Then write the code in the box, then send it. The code is sent. However, when I open the game, I didn't see anything in my mailbox. Is it clear?

  • I literally claimed it 10 minutes before my post so that it would be after you posted. Did you have any messages in the inbox?

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    15 hours ago

    Hey OGUNDENIZK​. Could you please specify which code isn't working for you exactly? Does it mean that you are not able to log in to your account? 

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