Hello, thank you for the update. I appreciate that the issue has been forwarded for investigation.
I would like to confirm whether my specific account and reported issue are currently being reviewed by the technical team, rather than only being logged as general feedback.
I also want to provide some additional details that may help with the investigation. This issue started a few months ago after an EA update. Since then, my main account has had this problem on the same device where I play.
To clarify, I tested another account on the exact same phone, and that account does not have this issue. On the other account, the stadium and ball settings work normally in all Head to Head modes, Manager Mode, and VS Attack without any problems. They can be displayed and changed as expected.
However, on my main account, the stadium and ball do not appear or work correctly in these modes, and the settings cannot be changed properly.
This seems to indicate that the issue is related specifically to my account rather than my device. Could you please confirm if my account is under technical investigation and let me know if any additional information is needed from my side?
Thank you.
Broo most of us have been complaining on this issue to be fixed for about TWO-THREE MONTHS and keep saying the "team is still investigating" like its so embarassing and shameful keep telling us to stay patient and they dont fix it i dont even think they care anymore if they did this issue could have been fixed very long time. Am not putting a blame for the community managers but I put my blame is to the gaming team who don't want to fix this issue we complain about everyday and we are so tired of this "team is still investigating" just forcing players to quit this game because their voices aren't heard.
NB: any community manager reads this forward this message to the team responsible because we are tired of fake promises and no accountability is being taken am so dissapointed this game needs massive bug fixes and updates even the gameplay so bad the team needs to do more than better.
I completely agree with you. I'm experiencing the exact same issue, so I know how frustrating it is. We've been waiting for months and keep hearing that the team is "still investigating," but nothing has changed.
I really hope the Community Managers can pin this discussion and make sure it reaches the EA development team. The more players report this issue and support each other's posts with comments and Kudos, the harder it will be to ignore.
Hopefully our voices will finally be heard, and EA will prioritize fixing this issue as soon as possible.
