Forum Discussion

Rising Novice

6 months ago

Solved

Shanghai Festival event not showing

Hello When I look at the "Featured" tab from the start screen in game, I get this: Why can I not access the Shanghai event which is free for everyone? Kind regards

ios

EA_Lanna
6 months ago
Hey everyone,

Delighted to share this should now be fixed. Thank you for your patience while we worked on this for you! 😄

We'll wrap this thread up here, but if anything changes, let us know!

- EA_Lanna

mendozzamagic

Hero+

6 months ago

I have raised with the team - it seems to be random, and not widespread - it’s a bit strange.

I presume you have tried updating the app from the app/play store

Cetje99
Rising Novice
6 months ago
Yes indeed, I have. Any chance I could still get the rewards?
IoRaven
Seasoned Rookie
6 months ago
Hi,
I have tried everything from restarting phone to clearing App cache, deleting App data, logging of of my account to completely re-installing the app. Nothing works...
The helpdesk now keeps on telling me that the event is finished since the 14th, but then I still got 2 questions:
A) why do i still get tickets today?
B) i don't care that the event is finished and it is thus normal that I don't see the event tab in the "Featured" zone. I have NEVER seen the event tab in the "Featured" zone, so I have been disadvantaged compared to other players.

It would still be nice if you could resolve the issue and/or give us a compensation for it...
Best regards.