Forum Discussion

pgiy5290rc3y's avatar
pgiy5290rc3y
Newcomer
1 day ago
Solved

Shards and coins discarded

Hey Ea,Recently when I opened my game,My 13K shards were magically deducted to 9k shards and my 115 to 114 toty players randomly dissappeared and my coins also deducted to 900M to 600M,I would sincerely like to check on this bug,Thank you

  • Hi there and welcome to the forums!
    If coins, shards, or players are missing, please try logging out, clearing your cache data, and signing back in to synchronise your account. Also, make sure you are logged into the correct profile if you have multiple accounts.

    Because this involves missing items, I highly recommend securing your linked profile with a password update just in case. If you still need help after checking, please contact our Support team in-game so they can securely review your account history!

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    19 hours ago

    Hi there and welcome to the forums!
    If coins, shards, or players are missing, please try logging out, clearing your cache data, and signing back in to synchronise your account. Also, make sure you are logged into the correct profile if you have multiple accounts.

    Because this involves missing items, I highly recommend securing your linked profile with a password update just in case. If you still need help after checking, please contact our Support team in-game so they can securely review your account history!