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xtfixuiplpzu's avatar
xtfixuiplpzu
Newcomer
2 months ago

Signal green but loading, with dark theme

This is bug or Cheat, my phone suddenly turn be dark and also loading, when me draw against opponent, my connection is good "green" and ping 25-28, when our match its done. I'm sorry, there has no t...
android
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 months ago

Hi there xtfixuiplpzu​ Sorry you ran into this. If you are playing on Android, please try the following steps to rule out any technical issues:

  • Fully close FC Mobile
  • Restart your phone
  • Try one match on Wi-Fi and one on mobile data
  • Force stop FC Mobile and clear the app cache
  • If it still happens, clear app storage and sign in again
  • Make sure you have enough of free storage

If the issue continues after that, reinstall the app, but only after confirming your account is linked so your progress is safe.

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