Star Pass Ashley Cole can’t be exchanged

Product: EA SPORTS FC Mobile
Platform:iOS
What's your device's make and model? iPhone 15 Pro Max
What's your device's firmware? iOS 18
What is your game version? 23.1.05
In what game mode did the bug occur? Live Event
How often does the bug occur? Every time (100%)
What happens when the bug occurs? I am not able to select Winter Wonders Ashley Cole in the 103 shard exchange for 100 event shards
What time did you see the bug? (HH:MM AM/PM) PM

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These photos I have attached show that I have Ashley Cole in my club, that I can’t use him in the 103 exchange and lastly that I am able to use other untradeable players for the exchange. Ashley Cole is bugged