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a4rul6ncpkw3's avatar
a4rul6ncpkw3
Newcomer
4 days ago

Subject: FC Mobile login error 0x00000001 – unable to access the game

Hello EA Support,

I am unable to log in to EA SPORTS FC Mobile on my Android device.

I consistently receive error 0x00000001.

This problem is not related to an old FC Mobile account. I am trying to start the game, but I cannot even access the game for the first time.

I have already tried the standard troubleshooting steps multiple times, including reinstalling the game, clearing cache/data, restarting the device, changing networks between Wi-Fi and mobile data, and updating Google Play services and the game.

The same device has had this exact problem for about one year.

Please check whether there is any device-level restriction, lock, ban, authentication issue, or server-side problem associated with my device that is preventing FC Mobile from completing the login process.

Error code: 0x00000001

Device: Realme 12 Pro

Android: Android 16

I would appreciate it if this case could be investigated by the technical team rather than receiving the standard troubleshooting steps, as I have already completed them many times.

Thank you.

android

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi a4rul6ncpkw3​,

    Sorry to hear you’ve been dealing with this login issue for so long.

    Since you’ve already tried many of the usual troubleshooting steps, please try the following:

    • Before making any changes, make sure your FC Mobile progress is linked so you don’t risk losing it:  How to save your progress in FC Mobile
    • Uninstall FC Mobile from your device.
    • Open your device Settings, search for Region, and make sure the region is set correctly for your current location.
    • Restart your device.
    • Reinstall FC Mobile and try logging in again.

    Please let us know whether changing the Region setting makes any difference.

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