Re: Game stuck in the loading screen

Hello EA Support Team,

I have been unable to log in to my FC Mobile 26 account for over 7 months now. I have tried all recommended troubleshooting steps, including reinstalling the app, switching networks, clearing cache, and attempting login on multiple devices, but nothing has worked.

Details:

Device: [OPPO/K12X]

Platform: Android-15

Description of issue: Every time I attempt to log in, I receive an error or the process fails.

Troubleshooting steps already taken: Reinstalled app, cleared cache, switched networks, reset account password, tried different devices.

The issue has persisted since: [ Late March 2025.]

Please escalate this issue, as it is preventing access to my account/content. Let me know if you need further information .

Thank you for your support