Community ManagerHello mgubhaqct41o,
Just to be 100% sure, from the screenshot, we can see that the status is "Purchasing" This means you need to wait for someone to sell that Player Card before you can receive it.
If that's an old screenshot and you still don't have anything, make sure to try all the troubleshooting steps in this guide just to be sure.
Unfortunately, we can't help directly with missing items as we don't have any way to check accounts here on the forums!
However, you can reach out to our EA Game Advisors directly in-game by following this guide.
Keep us posted and let us know when you get your card!
