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deep_oberoi_83's avatar
deep_oberoi_83
Rising Newcomer
17 days ago

Subject: Urgent: Deluxe Draft Vouchers Purchased but No Available Draft

Hello EA Support,

 

I am playing EA SPORTS FC Mobile and recently purchased 11 Deluxe Draft Vouchers for approximately 49,000 gems in total.

 

However, there is no Deluxe Draft option available in the Draft menu. I can see other draft options, such as Ballon d'Or Draft B, but there is no way for me to use my Deluxe Draft Vouchers.

 

I made this purchase today, and the vouchers are still available in the Store, even though the corresponding draft is missing.

 

I have effectively spent 49,000 gems on items that I currently cannot use.

 

Could you please clarify:

 

1. Why is the Deluxe Draft unavailable despite the vouchers still being sold?

2. Will the Deluxe Draft return, and if so, when?

3. If the draft is no longer available or cannot be restored, can I receive a refund of the gems spent or another appropriate resolution?

 

Please investigate this issue and provide a clear response. I can provide screenshots of my vouchers and the Draft menu as evidence.

 

Thank you for your assistance.

 

Game: EA SPORTS FC Mobile

Issue: Deluxe Draft unavailable after purchasing 11 vouchers

Purchase date: October 25, 2026

android

1 Reply

  • n444j2m895vh's avatar
    n444j2m895vh
    Newcomer
    1 day ago

    Exactly the same thing has happened to me.

    I purchased 1 deluxe draft voucher and then thought i should just buy the bundle. 49,500 gems gone with no vouchers.

    i escalated it on the player support in game, they responded and agreed that i purchased this but no compensation.

    I have now raised a query with the webstore. just refund the gems if you cannot supply the deluxe draft vouchers.

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