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Newcomer

Re: Suspended for no reason [0x00002710]

Hello sorry for the mess but my account was suspended days ago without giving me a reason (I was playing the Cristiano's record breakers challenge and went to refresh when everything happened). As you can see in the files added it shows "Error Code 0x00102710", which I saw in another cases is the same and "Your account has been banned for an '' hour." But the time is never state and I'm like a week since I can't log in and by that I can't get mi account ID.

I also can't understand if the suspension as my penalty historial don't show anything even after a week (as seem in the screenshot). I already used the web form of EA Help site but I only got one email.

Is there I remove the suspension from my account? Because I liked the game and played regulary and it has been a week since they susppension happened and didn't get an awnsers. If somebody can help me it would be welcome :D

2 Replies

EA_Lanna
Community Manager
18 hours ago
Hi h5boma0n772q,

I'm sorry, I'm not sure why your account might be banned. Our Terms of Service team could take a look into this for you though. To reach them you'll need to send in a ban appeal using the steps pinned to the top of this thread.

- EA_Lanna
h5boma0n772q
Newcomer
12 hours ago
Hi sorry for taking some of your time but I already did it, today I got another e-mail but the content was the same as the first. Submit an appeal and see the ban/suspenssion terms. I already give all the info I can give (I know my team, nickname, league, server and I even used a transaction). I still don't know why I've been banned :'D