Forum Discussion

xlcuja5xk4ki's avatar
xlcuja5xk4ki
Traveler
6 days ago

Title: Extra Time videos not loading and Sign in button does nothing

Hello,

I have been experiencing an issue with Extra Time / FCM TV in EA SPORTS FC Mobile for several months.

When I access Extra Time using my normal Wi-Fi connection without a VPN, the videos do not load at all. The loading icon keeps spinning indefinitely.

When I use a VPN, the video section loads, but when I try to play a video, I see the following YouTube message:

“Sign in to confirm that you're not a bot” “This helps protect our community”

There is a Sign in button, but when I tap it, the button visually responds and then nothing happens. No Google sign-in page, account selection screen, or browser opens.

I have already tried updating FC Mobile, Google Chrome, and Android System WebView, clearing the cache for the relevant apps, restarting my device, checking my Private DNS settings, and testing multiple VPN servers.

I am using a Samsung device running Android 11.

Because of this issue, I have been unable to watch Extra Time videos and earn the FC Tokens associated with them for several months.

Could you please investigate whether this is a known issue and advise me on how to fix it?

Thank you.

android

4 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Based on what you’ve described, this may be related to regional availability or connectivity to the external video services. That is something we cannot change.

  • xlcuja5xk4ki's avatar
    xlcuja5xk4ki
    Traveler
    5 days ago

    Just to clarify my previous message: I have actually already tested the game on different internet connections/ISPs without a VPN, and the issue still remains.

    The Extra Time videos still keep loading indefinitely without a VPN, regardless of the different connections I have tested.

    Sorry for the confusion.

  • xlcuja5xk4ki's avatar
    xlcuja5xk4ki
    Traveler
    5 days ago

    Hi, thanks for your response.

    I'm playing from Iran.

    Unfortunately, I currently don't have access to mobile data, so I haven't been able to test the game using a different ISP yet. My normal connection is Wi-Fi.

    Without a VPN, the Extra Time videos keep loading indefinitely and never appear. With a VPN, the video section loads further, but I get the message asking me to sign in to confirm that I'm not a bot. When I tap the Sign in button, it responds visually, but nothing opens.

    If I get access to a different internet connection or mobile data, I will test the game without a VPN and update this thread with the results.

    Thank you.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hi there. Thanks for the detailed report and for sharing the steps you’ve already tried. Could you let us know which region you’re playing from?

    Also, if possible, please test the game using a different internet connection or ISP, such as mobile data, without a VPN. This will help us check whether something on your usual network or ISP may be blocking the connection to Extra Time videos.

     

Recent Discussions