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oeir4ftjlshx's avatar
oeir4ftjlshx
Newcomer
2 days ago

Transactional and redeem code glitch

For the past month I think I'm not receiving any redeem code rewards which I'm redeeming. And a few days earlier I bought 39 silver from your website by coda shop the transaction completed but I did not receive it and still now I'm not receiving the redeem code rewards after redeeming the code . I hopeful that EA will help me to resolve my issues.

 Thanks .my in-game id removed

android

2 Replies

  • hc5z53cjoa65's avatar
    hc5z53cjoa65
    Newcomer
    1 day ago

    Thanks it was my dumb mistake sorry you were right 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi there. Welcome to our forums!
    This could mean that you are logged into a different EA Account on the redeem website and web store than the one you are currently using in the game.
    Please make sure to double-check that the emails match exactly between your in-game profile and the website. 

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