Forum Discussion

CitherLionHead's avatar
CitherLionHead
Seasoned Newcomer
3 months ago

Unable to click out of ads

Many times when I watch ads to get gems or complete tasks, the game does not give me an option to click out of the ad. I am forced to exit the game and rewatch the ad in hopes that it will give me a way to exit this time. Inexcusable bug imo why are we forced to watch more ads than neccesary 

6 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Thanks. I'll pass on the info to the team. 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Thanks for sharing this. I'll pass it on to the relevant team. ninjavibe76​ , could you also confirm your device and OS version? If you're on iOS, please check whether you are using a beta OS version. 

  • ninjavibe76's avatar
    ninjavibe76
    Rising Vanguard
    7 hours ago

    This last month this has resurfaced. I need to force quit the app daily now whenever the Kingshot Ad appears. A bit frustrating and time consuming…

  • CitherLionHead's avatar
    CitherLionHead
    Seasoned Newcomer
    3 months ago

    iPhone 15, version 26.2, Ones that come to mind are Clash Royale, KingShot and Candy Crush. Probably a few others I'm missing

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi CitherLionHead​ , thanks for reporting the issue with ads on your phone. Could you please share your device model and the current OS version installed? Also, let us know if this happens with a specific type of ad or across all ads.