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jubd60q6mmki's avatar
jubd60q6mmki
Rising Newcomer
8 hours ago

Unable to link account to EA

I am experiencing an issue with redeeming rewards for FC Mobile.

 

In the game settings, my account status clearly shows as]. However, when I log in to the official website to redeem a code/reward, the system states that my account is not connected or fails to recognize my account progress.

 

Could you please check my account status on the server side and help sync my in-game progress with the redemption portal I have attached screenshots showing both the in-game status and the error message on the website for your review.

 

Thank you for your help

android

1 Reply

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hi there, thanks for reaching out.

    Please sign in to your EA Account on the web and check the Connected Accounts tab in your EA Account settings. This will let you confirm which platform accounts are currently linked to your EA Account.

    If you still need help after checking that, this would need to be handled by our support team, as account-related issues can’t be reviewed through the forums.

    You can contact support by using the Contact Us button at the bottom of the EA Help page.

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