Forum Discussion

Seasoned Ace

4 months ago

Unable to select UEFA Primtime players

So, I missed the opportunity to select players for this event last week and now it appears I can’t select players this week either. What’s going on? Am I now just completely locked out? The title “Yo...

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EA_Pulsar

Community Manager

2 months ago

Hey all — thanks for the reports.
I checked with the game team and was informed that this is working as designed: UEFA Primetime picks can only be made during the active selection window. If the matchday selection deadline is missed, you can’t select players late after squads lock. I know that this is not what you expected to hear. I reported your feedback to the team.

1440666fd7e443ec

Seasoned Ace

1 month ago

Just to reiterate… I posted a picture documenting that this event was not working “as designed.” The screenshot which I’m re-posting for the third time here shows I still have time on the clock to select my players (i.e., the selection window had NOT closed) but the selection buttons do not appear in the image. This is a BUG. It’s staring us right in the face plain as day.

So, no matter what “the game team” found when they ran their check, this user’s experience did not match their findings. This bug prevented me from participating in multiple weeks of the event, and others reported it happening to them as well. I waited through the end of the event (today) for some sort of compensation/justice so that I might be able to trade in for at least a mediocre player and I got nothing — no acknowledgment of my screenshot showing the bug and no compensation. Despite playing the event almost daily for MONTHS, I ended it without having won a single player reward because EA either ignored the evidence I provided or just willfully refused to acknowledge a documented bug. Either way, it’s a crappy way to treat a customer and it won’t be forgotten.