Unbalanced AI and Inconsistent H2H Gameplay

Subject: Formal Complaint – Unbalanced AI and Inconsistent H2H Gameplay in FC Mobile

I am writing to express my frustration with the current state of Head-to-Head gameplay in EA SPORTS FC Mobile.

There appears to be a significant imbalance between how my AI-controlled players perform and how opposing AI-controlled players behave.

I have repeatedly experienced the following problems in-game:

1. Defensive AI: My defenders frequently make poor decisions, react slowly, and struggle to position themselves properly compared to opposing defenders.
2. Referee decisions: Slide tackles that appear to be legitimate defensive challenges are frequently called as fouls, making defending unnecessarily difficult.
3. Shooting responsiveness: My players take too long to shoot, fail to respond quickly to shooting inputs, and sometimes make poor shooting decisions despite having strong shooting attributes.
4. Goalkeeper performance: My goalkeeper regularly fails to save shots that should reasonably be stopped, including relatively straightforward attempts.
5. Overall AI imbalance: Opposing teams consistently appear more responsive, better positioned, and significantly more intelligent in their decision-making.

I understand that player attributes, formations, and individual skill affect gameplay. However, the difference in AI performance feels disproportionate and creates an unfair competitive experience.

I am requesting that EA investigate these issues and review the consistency and balance of AI-controlled players in Head-to-Head gameplay. This is not just for my sake, but also to help keep the game fair for everyone who may be experiencing similar problems.

I would appreciate an actual response addressing these concerns rather than a generic troubleshooting recommendation or simply being told to restart my phone.

I also have images from my recent matches showing how inconsistent my gameplay has been. These issues are causing me to lose matchups that I believe I should be competitive in. Based on my performance and squad, I believe I should be at least 10 stars right now.

I play on an iPhone 17 Pro Max, and I expected a smooth, optimized, and consistent gameplay experience. Unfortunately, the current AI behavior and overall gameplay have been extremely disappointing.