Urgent: Paid Summer Special Mini Pass Not Delivered – Event Ends in 33 Hours

Hello EA Team,

I purchased the Summer Special Mini Pass (₹499) on 26 July 2026 at approximately 2:07 PM from the in-game store in EA SPORTS FC Mobile on my iPhone 16 Pro.

Apple successfully processed the payment. The purchase appears as Paid in my Apple Purchase History, and I have the Apple receipt, Order ID, purchase history, and screenshots confirming the payment.

However, I have never received the Summer Special Mini Pass. It still appears available for purchase in-game.

I immediately contacted in-game support and have now been waiting for more than 60 hours. Every few hours a different agent replies asking me to provide the same documents again. I have already submitted my Apple receipt, purchase history, proof of payment, screenshots of the pass, and every other document requested.

I also contacted EA Help through the website, but they informed me that they cannot assist with FC Mobile purchase issues and directed me back to the in-game support team.

At this point I feel like I am being sent back and forth between support teams while nobody is actually resolving the issue.

This is extremely urgent because the 122 OVR Mbappé exchange expires in approximately 33 hours.

I have already spent days grinding to collect 10 of the 12 required 117 OVR players. I purchased this Mini Pass specifically because it contains the final two players I need to complete the exchange.

If this issue is not resolved before the event expires, I will lose the opportunity to complete the exchange despite paying for the required content before the deadline.

I am not asking for free rewards. I am only asking to receive the content that I legitimately paid for.

If anyone from the FC Mobile team can review or escalate my existing support case, I would sincerely appreciate it.

Thank you.