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bayhayzen's avatar
bayhayzen
Newcomer
5 days ago

Webstore Region Error

Hi everyone,

I am experiencing an issue while trying to claim my First Login Reward and Daily Gift on the official FC Mobile Webstore. Whenever I click the "Claim" button, I receive the following red error message at the bottom of the screen:

"Please visit the appropriate FCM Shop based on your game account region."

I am currently located in Turkey, and I am not using any VPN, proxy, or location-altering software. My internet connection is local, yet the webstore insists that my game account region does not match. Because of this, I am completely locked out of claiming my rewards.

Has anyone else encountered this region mismatch issue? Is there a known workaround, or do I need to contact EA Support directly to get my account region verified and updated?

I have attached a screenshot of the error for reference. Any help or guidance would be highly appreciated.

Thank you!

 

android

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey there. welcome to our forums.
    Sorry to hear you're running into this issue with your account region.
    Unfortunately, your game account region is locked in as soon as the account is created and can’t be changed afterwards. The Webstore checks that region against your current connection, which is why that error pops up.

    You can try contacting the Webstore team directly on the website to see if they can take a look, but if they aren't able to help, there isn’t really anything more we can do from our end either, as we can't manually override or update account regions.

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