Forum Discussion

p8iuud0fum2f's avatar
10 months ago
Solved

Account suspended for no reason

Hi,

My account om FC mobile was banned for 72 hours without any reason.

I never broke the community guidelines and never used any type of hacks.

I made also a ticket but got no reply in the past 12 hours. 

Please help me! I don’t want to fall behind on Ballondor event.


Thanks

  • Hi @p8iuud0fum2f,

    This isn't something we can look into through Answers HQ but if you reach out to our Terms of Service team with a ban appeal they can investigate it from there for you. For more information on bans, as well as instructions for disputing them, please see the following article.

    Thanks.

2 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi @p8iuud0fum2f,

    This isn't something we can look into through Answers HQ but if you reach out to our Terms of Service team with a ban appeal they can investigate it from there for you. For more information on bans, as well as instructions for disputing them, please see the following article.

    Thanks.

  • I made a ticket but got no reply. 
    Hopefully your colleagues will solve it today.

    Thank you Lanna for your reply.

    I apreciate it 🙂

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