Did not receive Fc point that I bought after 24 hours.
Dear EA Sports FC Mobile Support Team,
I hope this email finds you well. I am writing to report an issue with an in-game purchase I made in EA Sports FC Mobile. While the payment was successfully processed, I have not received the corresponding in-game item.
Issue Details
Game Name: EA Sports FC Mobile
Transaction Amount: RM 239.90
Payment Method: Apple store payment
Issue Description
On November 26, 2025, I attempted to purchase an in-game item worth RM 239.90 using a Apple store payment . The payment was successfully deducted from my balance, and I received a confirmation from email regarding the transaction. However, despite this, the purchased item has not been credited to my game account.
I have already tried restarting the game, checking my in-game mail, and ensuring my internet connection is stable, but the issue persists.
Requested Resolution
I kindly request you to investigate this matter and either credit the missing item to my game account or initiate a refund for the deducted amount.
[Removed attachment for containing personal information - CM]
Hey o3bpxzdx4x6e,
If you're missing FC Mobile Points that you've bought, I'd recommend reaching out to our live support team via the in-game help option. That'll give them the info they'll need to help you get your FC Points.
