Forum Discussion

Kosaraska1994's avatar
2 years ago
Solved

Ea Stole my money

Today, more and more people feel that large corporations like Electronic Arts (EA) have found a masterful way of making money without delivering satisfying value to their consumers. EA, like other game publishers, employs a sophisticated business model, often referred to as "microtransactions" or "loot boxes," which can be problematic for consumers.

In the case of EA games, many practices may make players feel as if their money is being stolen. Game prices are often high, and additional content, items, or advantages are offered to players for an extra cost. Furthermore, many games feature "random" loot boxes with no transparent mechanism, causing players to spend a lot of money without a guarantee of getting what they desire.

Moreover, EA frequently releases games that are incomplete at launch, and the full gaming experience can only be achieved by purchasing additional add-ons and content. As a result, buyers may feel that they pay the full game price but receive less than what they expected.

These practices encourage people to spend repeatedly on games, often becoming victims of opaque, incentivized systems. People can reasonably feel that EA and similar companies prioritize profits over the quality of experiences and the genuine needs of players.

Critics of EA and other game publishers believe that these companies should reconsider their business practices to provide real value to gamers and avoid "stealing" players' money by handling microtransactions and game development in a fairer and more transparent manner.


I purchased a Star Pass in the EA FC mobile game, but I still haven't received it days later. EA is not addressing the issue; they handle it as if nothing happened. I would like to report that their customer service is not providing substantial assistance; they only make promises and ask me to wait for 24 hours from the time of the order (it's been 48 hours already). I hope this doesn't happen to anyone else because then they might bid farewell to their money too

[Personal information removed - Admin.]

  • Kosaraska1994's avatar
    Kosaraska1994
    2 years ago

    They dont do ...

     

    "So as I can check using my tool the proof of purchase attached on the case is not getting validated from our tools. so please do not worry I would request you to please connect with GooglePlay Support once again and get the copy of proof of purchased mailed to you or else if you have original copy of proof of purchase I would request you to please follow the below mention article following the correct steps to upload the Valid proof purchase and I will be more then happy to assist you in best possible way post receiving the same."

     

    ... Thats not help ...

     

    [attachment removed - not a good idea to post persona details on public forum]

10 Replies

  • Sanyosa's avatar
    Sanyosa
    Seasoned Ace
    2 years ago
    @pwoxx9elx8nb In previous season people wrote that if they refunded the purchase that way they would get banned from the game
  • The same thing happened to me. I bought a sims pack bundle 4 days ago. My EA app says they’re downloaded, but don’t show up in my list of add-ons. Spent 3 days going back and forth with support only to be told to wait and “the very concerned team is aware of the issue and working very diligently to get it fixed”

    I can’t even request a refund even though I have a receipt. Steam wouldn’t have done this to me lol 

  • Kosaraska1994's avatar
    Kosaraska1994
    2 years ago

    They dont do ...

     

    "So as I can check using my tool the proof of purchase attached on the case is not getting validated from our tools. so please do not worry I would request you to please connect with GooglePlay Support once again and get the copy of proof of purchased mailed to you or else if you have original copy of proof of purchase I would request you to please follow the below mention article following the correct steps to upload the Valid proof purchase and I will be more then happy to assist you in best possible way post receiving the same."

     

    ... Thats not help ...

     

    [attachment removed - not a good idea to post persona details on public forum]

  • mendozzamagic's avatar
    mendozzamagic
    Hero+
    2 years ago
    @Kosaraska1994 it’s a long winded way of asking for proof of purchase, I’ll give you that!

    It’s your only avenue of recourse though, the team on here is not able to deal with account issues, only customer service has that ability.

    If you have proof of purchase and you can’t upload it because the process is crap, then post the details of how the process has been so convoluted and difficult and I will pass it on to the live support team …
  • Kosaraska1994's avatar
    Kosaraska1994
    2 years ago

    I don't understand what I should send them. I don't believe I made a mistake, yet I've been suffering for three days (we're talking about 12 euros). I don't know what wages they work for, but I feel like struggling with this for three days isn't fair. As far as I know, I only receive emails about the purchase, and it's also visible in my Google Play account. I attached both, but it still doesn't seem to be enough 😂😂 Oh, and it's also on my bank statement, which I also attached, yet they're still giving me a hard time...

  • Kosaraska1994's avatar
    Kosaraska1994
    2 years ago

    Hi all! 

    Hello! I managed to speak with Google Play support, where they assured me that the email I received perfectly confirms the purchase, and I also sent the conversation I had with them to the FC Mobile support platform. But I feel like it's all in vain. After such a question (I'm attaching the picture), I think it's reasonable to assume that the support team is incompetent and unable to help.

    If anyone has any ideas, I would be more than happy to listen because this is becoming more sad than funny. They keep asking something completely irrelevant every 12 hours. While I've attached all the necessary screenshots and even requested the conversation with Google Play support via email to attach it to them 😂. Nevertheless, they still don't help. In my opinion, a good support team that genuinely wants to help is not like this.

  • Sanyosa's avatar
    Sanyosa
    Seasoned Ace
    2 years ago
    @Kosaraska1994 Which pass exactly have you bought? Did you get the confirmation message in FC mobile that the purchase is completed right after you made it? Have you checked that you haven't bought/received some other pass?
  • woohooFIFA's avatar
    woohooFIFA
    Rising Traveler
    2 years ago
    @Kosaraska1994 What I have learnt is... take a video/screen recording of your purchase when you decided to buy something from EA that has cash involved.

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