Dear sir.. Bad feedback about the game.. Third season so many times got disconnected in H2H AFTER WE WON MORE MATHCHES AND IN CHALANGE MODE WHEN WE WON MANY MATCHES.... IT'S NOT FARE TO MAKE US LOSE... I PAID LOT OF MONEY TO BUY FC POINT TO MAKE GOOD TEAM..
FC MOBILE 24
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Community ManagerHi there @wael2701
Could you let me know which device you're currently playing on please?
On mobile
iPhone pro max 13
Community ManagerThanks, let's try the steps listed here, if this doesn't help please also try swapping between WiFi and mobile data as well as testing your account on a different device.
Already updated 17.2 Betta
The problem in the app in the game not from the mobile
Same problem happened with mostly of my friends
Mostly of YouTubers talk about that
It's comoes more when you won so many matches
I can't understand why the developer want us to lose
And these issues not new in this game
But this season happens too much
Really so sad
I love the game and I spend really money on it
Not fare to lose all my hard work and my money coz of that
Fix the issues and don't tell me that is the problem from me or from the phone
Many thanks
Regards
Same issue for me, I've lost at least 150k trophies in the last 30 days or so. Play one match, it works fine. Play second (without restarting) and there's about 70% chance of getting disconnected. Play third and it will definitely get disconnected without failure, it's almost amazing how predictable it is. I have to restart the game every time after playing a h2h match if I don't want to risk loosing trophies even without playing.
@9c0rng4ab72t FIFA mobile on some Android devices has an issue where the game cache fills up and causes h2h matches to either disconnect or not connect at all … in some instances it also does it with pvp matches, in some instances it doesn’t allow the game to open.
Most common is h2h matches though.
A league mate has both an Android phone and a tablet - he has to clear his phone cache before every FM session or he encounters the problem you described, his tablet it fine.
It could be that you are constantly hitting cheaters who are disconnecting you, but every second game, every time you play seems a bit extreme.
Otherwise chances are your device is not compatible or is on the edge of compatibility, or your connection is on the edge of being viable.
Device troubleshooting and compatibility are below, but if you are on an Android device try clearing the cache before playing … in most cases it fixes the h2h crash issue.
Troubleshooting
iPhone and iPad
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps
Android
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
Device coverage
https://help.ea.com/en-ca/help/fifa/fifa-mobile/device-coverage-for-fifa-mobile/
Community Manager
