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ep1kisthename's avatar
ep1kisthename
1 year ago
Solved

I bought fc points in fc mobile but it don't come

I purchased the 2x top up fc points 2,000 for 11 dollars or ₹999 but did not receive it.It shows that it debited my money.
  • EA_QueenBee's avatar
    EA_QueenBee
    1 year ago
    Hey @ep1kisthename,

    Sometimes it can take up to 24 hours for your purchase to show up in game. When did you buy your points?
v9lfdihcy94x's avatar
v9lfdihcy94x
Seasoned Novice
1 year ago

Did they give you a refund because I haven't had 1, it's hard enough to even get a reply out of them never mind money that they owe us....!!

mendozzamagic's avatar
mendozzamagic
Hero+
1 year ago
@v9lfdihcy94x Are you replying to yourself?

You need to contact customer service and tell them that you have “purchase not received” … do not mention the word bug, if you do then they automatically send you here, it is not a general bug, it is an account issue and only customer service can deal with account issues.

Contact them again, and if you get told to come back here again, then let us know and the team can follow up why you are being provided the wrong advice from the only people who can assist you.
  • v9lfdihcy94x's avatar
    v9lfdihcy94x
    Seasoned Novice
    1 year ago

    @mendozzamagic @Mendozzamagic : They are still not sorting out my refund, they either send me here or ask for screenshots of my purchase and proof etc that I've sent them multiple times. I've been waiting to get what I bought or my money back for 5-6 days now.

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