I cant open extra time ever since it was added

Hey Brangbrnag​. Could you please share the device name and OS version? Can you test it on a different phone? 
Change also the graphical settings/profile in the game and see if that helps. 

Ok sure

Its a samsung a53 5g and it's on the latest version of the samsung

I cant test it on another phone because the storage is full of my mothers data so I cant download fc mobile on that other phone

Yea the graphics part it doesn't work

Could you please send me via DM your User ID and your account region, please? 

Ok sure 

Please clear your device's cache, free up space, and close any background apps. Also, follow the steps listed on our website to ensure everything is up to date. Let me know how that goes. 

Andriod 

See also if changing or updating your default web browser on your device will sort this out. 

Ive tried clearing the cache and its the same but i will try to free up space

Did not work