Forum Discussion

2 years ago

Solved

I got banned from FC mobile for using emulator

I used bluestacks and now I am banned and the customer service does not even work

Osulis
2 years ago
@SpencerYT1234 You can't possibly get banned by using an emulator. What else did you do? You can't login, play Division Rivals, or others? What does it say? Show pics of the game if possible.
SpencerYT1234
2 years ago
@Osulis It says Sorry we have suspended your account for 116 hours
EA_Illium
EA Staff (Retired)
2 years ago
Hi @SpencerYT1234

We are unable to assist with Bans/Kicks here on the Answers HQ forums. You will want to fill out this online forum to reach out to our TOS team for further assistance.



If you have already reached out to our TOS team keep an eye on your EA account email for any communications. Please note, that not all bans will appear in your account's Ban History.

If you are looking for more information on bans with your EA account check out our help articles below:

How EA bans and suspensions work

Investigate your banned or suspended account

Cheers!
SpencerYT1234
2 years ago
I have contacted in game help using another FC mobile account, here's the thing, they said they can't unban me? So may I ask who will?
EA_Illium
EA Staff (Retired)
2 years ago
Hi @SpencerYT1234

To confirm if you reached out to our Terms of Service team and they advised they will not overturn the ban on your account. Then it would remain on your account, there would not be a sperate department or team to contact to dispute the ban.