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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi  r0jt2ryzu4kr​,

    I'm sorry, I'm not sure why your account might be banned, or for how long. Our Terms of Service team could take a look into this for you. To reach them you'll need to send in a ban appeal using the steps below:

    If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

    • Open the webform
    • Fill out the form with as much detail as possible.
    • Select Submit.
    • Then select Email us.

     

    Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

     

    - EA_Lanna

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