Didn't receive my purchase player

Heya Bhanesh​,

Appreciate you giving it time to arrive. Sometimes it can take a day or two for the order to be processed.

After 3 days though, it might just be stuck. Could you give these few steps a try real quick? 

• Restart the game and your device
  • Fully close the app, then reopen it.
  • If that doesn’t help, restart your phone or tablet and try again.
• Check your internet connection
  • Use a stable Wi-Fi or mobile data connection.
  • Test another app or website to make sure the internet is working.
• Check your store purchase history
  • Open Google Play or the App Store and look for the order.
  • If there’s no record of the purchase, the payment likely didn’t go through.
  • If it shows as pending, processing, declined, or unpaid, it’s usually an issue with the store or payment method.
• Check device date, time and region
  • Make sure date, time and time zone are correct (preferably set automatically).
  • Check that your region / country matches the one used in your store account.

- EA_Lanna

Hi Bhanesh​, dropping in to see how you're doing! Did the player come through after trying those steps?

Hi Bhanesh​,

It's been a bit since this thread was last active. I hope that means the player did come through soon after posting. 

We'll wrap this thread up here as a result. 

Happy Gaming, 

- EA_Lanna