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cn5lvk7uq69x's avatar
cn5lvk7uq69x
Traveler
1 day ago

Lost 124 OVR Guest Account Days Before 13th birthday - Have UID+Video Evidence

Hello EA Community Managers,

I need urgent help escalating a guest account recovery case to the development team. I recently lost access to my main FC Mobile squad (124 OVR, Club Name: TRsoccerstar) right before my 13th birthday in October.

I closed the app for a moment to look up a player's secondary position online, and when I switched back, the local device memory cache cleared and forced me into a brand new placeholder account profile. Because the account was accidentally flagged under the age limit just days before my birthday threshold, I was never allowed to link it to secure cloud storage.

My original, frozen account UID is: 1126965717776695296

The live web support chat told me their standard customer service tools cannot manually link data strings on their end, but I have extensive screenshots and screen recordings proving full ownership of this club. Can a community administrator please escalate this to a backend engineer who can attach my UID to my permanent EA Account email?

The forum isn't letting me put my screen recordings and screenshots but in private messages I can show them all and can answer any questions about the team.

Thank you.

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1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi cn5lvk7uq69x​,

    Thanks for reaching out and explaining your situation!

    I'm really sorry to hear that you've lost access to your FC Mobile guest account, especially after all the time and effort you've put into building your squad. I understand how upsetting this must be.

    Guest accounts can be particularly difficult to recover if their progress wasn't linked to a supported account before access was lost.

    You may find these EA Help guides useful:

    Unfortunately, we're unable to access player accounts, restore lost progress, or manually link guest accounts from the forum side. We also can't guarantee that the original account can be recovered.

    Since you've already contacted support through live chat, I'd recommend following up with our support team through the webform and explaining that your guest account became inaccessible before you were able to link it.

    Please include your original UID, device information, and any screenshots or recordings that may help support understand your situation.

    Also, please avoid sharing personal account information publicly on the forums.

    I understand this isn't the immediate solution you were hoping for, but I hope the support team can provide further clarification on any available recovery options.

    Thanks for your patience and understanding!

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