@f4kyvb2sjbuj Ok - so a couple of things:
1. don’t post your user id on a public forum - one of the easiest way to get your account hacked
2. Never mention the word bug to customer service - they are not individual game specialists and have a number of cues that they work off - the word bug is a cue to send the player here because bugs are generally a game specific gameplay issue.
3. If you have had a large chunk of players disappear then you have most likely autofilled an exchange and not noticed that it has a second row of requirements, or auto-trained up to a certain level and not scrolled all the way down to see just how many players are being used. This is the most common reason for players disappearing.
4. The other common a reason is that you have provided your login details to someone so that they can do something in your account and they have done cleared out half your players (people actually do that, because in general people suck)
5. You have been hacked (see above about people sucking)
So - you have a couple of options … you can contact customer service (don’t mention the word bug) and ask them to check your game logs from when your players disappeared because you have “missing content” and you want to check how they went missing (ie. training, exchange, market) or you can contact terms of service team and check that you haven’t been hacked.
In general though, there is no game bug where you lose players … so it will be one of the above
Hacked and banned
https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/https://help.ea.com/uk/help/mobile/what-to-do-if-your-mobile-game-has-been-hacked/ 
