if you have been hacked then you need to contact the terms of service team - you can do so here What to do if your EA Account has been hacked
Thank you for your reply, but I want to be honest about my experience.
I already contacted EA Help through live chat and followed all the instructions. Despite explaining everything and providing evidence, I was told there’s nothing they can do because deleted FC Mobile accounts cannot be recovered.
It feels incredibly unfair — I was hacked, I lost all my progress, and after years of playing and spending money, the official support system just tells me to accept it. No investigation, no compensation, no support. Just “we’re sorry.”
So if anyone else loses their FC Mobile account due to hacking, be prepared that EA Help might not be able to help at all. You’ll just be told to start over.
This is really disappointing for long-time, loyal players.😭
Community Manager
