Re: How to attach file in open case in EA Help

Hi @gxwbqs1cz7g5,

Sure thing. So, you'll get the option to attach a file after completing the case set-up again. Try these steps: 

1. Click 'resume case',
2. Choose the topic that applies to you.
3. Under 'Still need help', select the preferred contact option available. For example: 
   1. Email: 
      1. Once you’ve clicked on Email Us, enter your full name, email, and platform. Click Next.
      2. Tell us about your issue and click Add an Attachment.
      3. Select your file, then click Send to submit your case.
      4. You’re all set! You can check the status of your open cases at My Cases.
   2. Chat:
      1. Once you’ve clicked on Chat with Us, enter your full name, email, and platform.
      2. Describe the subject you need help with. You’ll be able to describe your issue in more detail to an advisor.
      3. Click Add an Attachment.
      4. Select your file, then click Send to submit your case.
      5. You’re all set! You can check the status of your open cases at My Cases.

I hope that helps.

EA_Lanna