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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: how to change age?

Hey there @SMIOS12345 

Once you've set the age for your account, you are not able to change or edit the age- even if you're playing through an unlinked guest account. 

14 Replies

  • Why Is that? 
    I don’t understand the problem of child account I can’t even link it with facebook i lost my Account last year I don’t wanna lose it this year

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Hamzathegamer1 

    Due to the online restrictions for underage accounts, there is no option to link these type of accounts. The option to link accounts is only available if you meet the minimum age requirements. 

  • Amtheisaac's avatar
    Amtheisaac
    2 years ago

    Bro it’s says I’m 10 but I’m 13? I remember putting  my age correctly + it’s been like that since fifa mobile

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Amtheisaac 

    If the age has been set incorrectly on your account, you can contact the live support team so they can verify some details with you- here on AHQ, we aren't able to access your specific account information to take a look.

    You can contact live support for more help on this from the site here: https://help.ea.com/en/help/faq/using-ea-help/

  • AaruxRed's avatar
    AaruxRed
    2 years ago

    I found a solution myself and I can confirm it myself. Well it's because of your age, now don't worry about your account . To get the link option without deleting and changing the age for the account, I will say to reinstall the game and then put the legal age for your country like I found countrys that needs you to be 18 to 13 so if you know the legal age for your country then you can put that and then you can get that game option , not the facebook (I can't confirm if you will get your saved game by clicking facebook) or the guest mode. Then you will get told if you want to change your somehow saved child account or new account so obivously we need legal age saved account so click the saved child account and then you will turn it into the legal age and get to link! , The thing is I spent alot of time thinking how to do this and I was able to do it so try it!


    [note: if you attempt this and your game account is not linked, there is a very good chance you will lose it.  If you have an incorrect age entered, contact customer service and they may be able to update it - especially if your account is linked and they can verify identity]
  • mendozzamagic's avatar
    mendozzamagic
    Hero+
    6 months ago
    @uhzuzkkd1wru You can wait and see if they have a new season reset where you may be able to enter a different age - but you can also contact customer service now and get can adjust it for you if you have entered it in wrong

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