Forum Discussion

Seasoned Veteran

4 months ago

Solved

Recover lost account linked to Play Games

How can I recover lost account linked to Play Games? I don't remember my UID but can remember my Username and Team OVR. It all started when I tried to sign in with my Play Games on my new device but it asked me create a new account instead. What can I do? Please help. I don't want to miss the Glorious Eras. 🙏😭

discussion

EA_Pulsar
4 months ago
Hey 11DeadlyKnights We can’t recover your account, but please make sure to follow the steps listed in this article on our website: Restore lost mobile game progress.

If possible, test it on a different device and make sure to log in with the correct account that you used to link your FC mobile.

3 Replies

EA_Pulsar
Community Manager
4 months ago
Hey 11DeadlyKnights We can’t recover your account, but please make sure to follow the steps listed in this article on our website: Restore lost mobile game progress.

If possible, test it on a different device and make sure to log in with the correct account that you used to link your FC mobile.
11DeadlyKnights
Seasoned Veteran
4 months ago
Hey EA_Pulsar
The issue arises here,
On another device, the game couldn't remember me and I ended up creating a new account linked to Play Games with the same gmail. I currently don't have access to the old device but will have access probably by tomorrow.
Is there any chances of recovery as my old account was basically overlapped by the new one?
Hoping to hear from you soon
EA_Pulsar
Community Manager
4 months ago
Unfortunately, I’m not able to restore your account. The best way to check its status is to log in again on your device and see if your profile loads normally.
Please make sure you fully log out first, then sign back in using the exact same login details you originally used to link your account.