Hi all. Last week my acount was hacked by a men. I enter ea and I recover all back. Today he said to me if I don't give him money he will delete my acount. I entered support live chat. There I ask nice the support guy to logoff Al the devices are connected to my fc mobile acount. They say to me to reset the password and remove 2 fa and I will be fine he cannot enter the acount. I invest over 2000 euros and my time this years here are the screenshots with the support
Hey Matteogoat89
Is your EA account fully hacked? I mean, does the hacker have your login details?
The most important question is: do they also have access to your email? Because if they do, that’s the worst-case scenario.
I recommend the following:
2fa is very important for security — unless the hacker already has access to your email, in which case they could bypass it.
Also, the part where support told you to remove 2FA might be a misunderstanding. Normally, 2FA is what protects your account from hackers.
Go to https://myaccount.ea.com
All these will require you to have access to your emails.
Please do contact the community manager EA_Pulsar before taking any further steps as I told you everything in my knowledge and I can't just guarantee that it works. The fact you have payment receipts is clear proof you are the true owner.
Wishing you all the best 👍
First of all and with all due respect - are you crazy to spend 2k euros on a game account bro unless you are a youtuber or something?
I hope EA helps you get back your account but what DeadlyKnights suggested seems the right order to do things but I would not unlink account unless it's compromised.
