I couldn’t agree more… EA is lost at sea with this franchise. There are new glitches virtually every other day and the company has been poor about making users whole when these glitches materially affect our squads and/or our competitiveness.
In the case of this latest draft voucher issue, the compensation should have been issued immediately (as in today). Every day that passes with some users having strengthened their teams thanks to the 200 free draft vouchers means they are able to out compete the rest of us for rewards (like those 10k gem bonuses in Division Rivals FC Champions). It’s truly a situation where justice delayed is ultimately justice denied because there are clear knock-on effects of the original glitch.
As for the Dreamchasers duels issue, I wholeheartedly agree that the event design was/is misleading. I assumed the same players would be available throughout this round (i.e., both legs of the respective ties). Unfortunately, poor event design and inadequate instructions/descriptions of event mechanics are nothing new with this franchise. And, based on my experience, EA doesn’t seem to want to ever admit an error (let alone learn from it). One recent example was the USA Nation’s story event where the original release indicated you could win additional tokens by guessing players using fewer hints. But within the first few hours of the event EA altered the event text (removing any mention of a reward for using fewer hints) without any explanation (even though the alteration made the fact that there were hints meaningless!).
Which is all a long way of saying: “We’ve seen this all before.” EA is not owned by gamers/coders anymore — it’s owned by wealthy investors (like the Saudi sovereign wealth fund) seeking to wring every last penny of profit from each title. They’ve obviously stripped down the team behind FCM to the bear minimum, otherwise we’d never see so many bugs landing in our laps (and don’t even get me started on how badly the game mechanics have stagnated!). And then they top it all off by being unresponsive/uncommunicative when the proverbial crap hits the fan (like with this voucher glitch). I mean, if you put out a glitchy product then the least you can do is: (1) OWN the mistake; (2) promptly COMMUNICATE what you plan to do to make it right; and (3) HOLD EVERYONE AFFECTED HARMLESS. It’s customer service 101.