Shards

its open now, and it appears not ...

I know this a stupid mistake but I was scrolling through players in this new section and accidentally claimed one as I was swiping the screen to exit. Can I get those shards back and remove the player as I don’t want him? I tried contacting EA support but no response yet.

That's unfortunate mate, but EA won't act on such requests from previous evidence.

I thought you needed to confirm after initial press … if not, then something I will raise with the team.

unlikely to get your shards refunded though, but doesn’t hurt to ask customer service