Forum Discussion

2 years ago

Solved

Store still broken

I mean we're playing a broken game waiting on fixes, but atleast when we pay real money give us our stuff 😴 this is the 3rd time already

EA_Illium
EA Staff (Retired)
2 years ago
Hi @pwoxx9elx8nb

Thanks for sharing your experience with FC Mobile, Depending on your device can we try going through our troubleshooting guide?

Mobile (Android)

Troubleshooting EA mobile games on Android devices

Mobile (iPad and iPhone)

Troubleshooting EA mobile games on iPad and iPhone

If this continues would it be possible to get the following bits of information?

Player ID:

Device (make/model):

Are you playing on Cell Data or Wifi?

Have you tried another device?

Do you get any error messages?

Cheers,
pwoxx9elx8nb
2 years ago
Well its pointless givimg any more info because after asking me for the time it happened 4 TIMES as a reply to me telling them the time it happened they told me to post on here to see if anyone else had the problem before they could investigate
mendozzamagic
Hero+
2 years ago
@pwoxx9elx8nb Strange thing is that it doesn't seem like a universal problem!
pwoxx9elx8nb
2 years ago
I had it 3 times, first and last it fixed itself but the second time it fmgotnto reset and no free pack for purchases. As usual the outsourced live chat can't do a thing.