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pwoxx9elx8nb's avatar
pwoxx9elx8nb
Rising Rookie
2 years ago
Solved

Store still broken

I mean we're playing a broken game waiting on fixes, but atleast when we pay real money give us our stuff 😴 this is the 3rd time already
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @pwoxx9elx8nb 

Thanks for sharing your experience with FC Mobile, Depending on your device can we try going through our troubleshooting guide?

 

Mobile (Android)

Troubleshooting EA mobile games on Android devices 

 

Mobile (iPad and iPhone)

Troubleshooting EA mobile games on iPad and iPhone

 

If this continues would it be possible to get the following bits of information?

  • Player ID:
  • Device (make/model):
  • Are you playing on Cell Data or Wifi?
  • Have you tried another device?
  • Do you get any error messages?

Cheers,

  • pwoxx9elx8nb's avatar
    pwoxx9elx8nb
    Rising Rookie
    2 years ago

    Well its pointless givimg any more info because after asking me for the time it happened 4 TIMES as a reply to me telling them the time it happened they told me to post on here to see if anyone else had the problem before they could investigate

    • mendozzamagic's avatar
      mendozzamagic
      Hero+
      2 years ago
      @pwoxx9elx8nb Strange thing is that it doesn't seem like a universal problem!
      • pwoxx9elx8nb's avatar
        pwoxx9elx8nb
        Rising Rookie
        2 years ago

        I had it 3 times, first and last it fixed itself but the second time it fmgotnto reset and no free pack for purchases. As usual the outsourced live chat can't do a thing.

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