Forum Discussion

w4m5u3vxv24v's avatar
w4m5u3vxv24v
Rising Newcomer
1 day ago

Web Store Issue - location error

Getting this error even though my account was made in the U.S and I’m trying to purchase through the U.S page. What do I do?

2 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi there. Welcome to our forums. Could you please try accessing the Web Store on a PC or another device? It would also be worth testing in an incognito or private tab and, if possible, using a different network such as mobile data.

  • w4m5u3vxv24v's avatar
    w4m5u3vxv24v
    Rising Newcomer
    18 hours ago

    Same thing happened when I tried on a different device, but when I tried it in incognito it with mobile data it gave me a different error.

    “To redeem the reward, please visit the SV shop”

    honestly idk what else I could do differently, ik my account is based in the U.S because I use US currency in-game, so I really dont see what the issue is, my account or the webstore.