About the account - chat disconnected
During the chat with advisor Anish, he said a specialist would join the conversation. However, my chat crashed, the 10-minute wait timed out, and the specialist never joined. The warm transfer may no...
Forum Discussion
Hello EA Community Managers,
I have an existing support case #256141574. The previous live chat advisor Ashish already escalated this case to the FC Mobile specialist team, but I still have not received any follow-up reply.
I cannot resume the old case, it keeps showing the error "This case has already been resumed on another browser or device".
I am also unable to launch FC Mobile, so I cannot submit the required in-game ticket.
My original FC Mobile profile: FFF, 128 OVR, 120 OVR Flashback Ronaldo, around 73000–80000 Signing Shards.
The EA account I am currently logged in is fd8ttscy1vtj, marked as Account created in 2026. This is NOT my original EA account. The login ID was changed to a random phone number, and my FFF game profile was overwritten by a brand new low-level account.
I do not have purchase receipts, but I have all evidence screenshots.
Could you please help flag this thread to the dedicated FC Mobile specialist team and continue the account recovery for case #256141574
