MEUS JOGADORES SUMIRAM DA CONTA
Bom dia! No dia 08/11 eu estava com acesso normal à minha conta e, ao tentar entrar novamente durante a madrugada, percebi que meu time simplesmente havia desaparecido. Gostaria de entender o que aconteceu, pois eu tinha uma equipe com GER 127, construída ao longo de muito tempo e com investimento superior a R$ 1.000,00 no jogo. Estou extremamente decepcionado com essa situação, principalmente por não saber o motivo pelo qual perdi todo o meu progresso. Já tentei desinstalar e instalar o jogo novamente, mas o problema continua e minha equipe não foi recuperada. Gostaria de receber uma explicação sobre o ocorrido e, principalmente, uma solução para recuperar minha conta e meu time exatamente como estavam antes. Não considero aceitável perder todo o progresso e o dinheiro investido no jogo sem sequer uma justificativa. Aguardo um retorno e espero que o problema seja resolvido o mais rápido possível.FC Mobile Persistent Match Loading Errors on iPhone X - H2H, Events and VSA
Hello EA Support, I'm experiencing persistent match-loading problems in FC Mobile on my iPhone X. The issue affects multiple game modes: 1. Head-to-Head (H2H): Matches sometimes load to 100%. I can hear stadium ambience and commentary, but then I receive Resource Download Error 0x000003E8. 2. Events: I experience the same resource download error when attempting to enter matches. 3. VS Attack (VSA): The loading animation continues indefinitely without entering the match. It does not recover, and I have to force-close the game. Additional details: - Sometimes I can successfully play 2–3 consecutive matches before the issue returns. - Restarting the game sometimes helps, but not consistently. - Waiting 10–30 minutes occasionally helps. - The issue started a few weeks ago after months of playing without this problem. - I have over 100 GB of free storage. - My iOS is up to date. - I have tried different networks, including Wi-Fi and mobile hotspots. - I have completely deleted and reinstalled the game. - Restarting my iPhone has not resolved the issue. Device: iPhone X Network: MTN Nigeria (also tested other networks). I would appreciate it if your technical team could investigate: - Match-session initialization failures across different game modes. - Resource delivery, validation and CDN routing. - Possible iOS-specific compatibility issues. - Whether failed loading attempts affect my match records or rankings. Please escalate this to the technical team rather than providing the standard troubleshooting steps I have already completed. Thank you.Goalkeeper and Defending Performance Feedback
ea is literally destroying the keeper position because they are so trash on the pitch now it feels like playing with a mannequin who doesnt even know how to stop any incoming shots what a joke of a goalkeeper current state of goalkeeping is completely ruined by EA. Having this keeper on the field is useless because he plays like an untrained amateur. This is a pathetic excuse for a goalkeeper
Play style not showing
Subject: FC Mobile — PlayStyles not displaying or activating in any game mode on iPhone Hello EA FC Mobile Support, I am experiencing a persistent issue with PlayStyles in FC Mobile on iPhone. Issue details: PlayStyles icons do not appear during matches. PlayStyles do not appear to activate or provide their expected gameplay effects. The issue affects all game modes, including Manager Mode and other match modes. I have experienced this for a long period, and my match results have been consistently poor. I previously contacted customer service but have not received a response. I have seen other players report similar PlayStyle activation and display problems on iOS. Please investigate whether this is a game bug, account-specific issue, or compatibility problem. I would appreciate a technical investigation rather than general gameplay advice. I can provide my UID, iPhone model, iOS version, game version, affected player cards, and match recordings. Thank you.FC Mobile Security Failure: Unauthorized Login & Unresolved Support Case
Hello EA Community Managers and FC Mobile Support Team, I am posting here because I have exhausted the available EA Help support channels without receiving a practical solution to an ongoing account security issue. My concern is not simply about recovering lost in-game currency. It is about an account that may remain accessible to another device despite having completed all recommended security measures. 1. How the issue started I initially noticed unexpected changes to my FC Mobile squad, including player positions, substitutes, and player upgrades that I had not authorized. Suspecting unauthorized access, I immediately took the following precautions: Changed my EA Account password. Changed my associated email password. Enabled two-factor authentication on both accounts. Reviewed my trusted devices. Checked all linked accounts. My FC Mobile game is linked only to my EA Account, not to Facebook, Google Play, Game Center, Apple ID, or LINE. Despite these precautions, the suspected unauthorized activity continued. 2. What EA Support told me I contacted EA Help multiple times and received responses from several advisors. Vedang: Explained that changing an EA Account password does not immediately terminate previously authenticated FC Mobile session tokens. This raised concerns that another device could retain access despite my security changes. Jahzeel: Confirmed that the FC Mobile support team does not have the tools required to investigate active session tokens, identify authenticated devices, or revoke existing sessions. I was directed to EA Live Chat. Mansi: Stated that Live Chat could not revoke existing mobile sessions, even through a supervisor. However, the explanation primarily referenced third-party authentication platforms, none of which are linked to my game. Veenu: Directed me back to the in-game support team, despite that team having previously referred me to Live Chat. When I requested a formal complaint, Veenu documented my concerns but could not confirm that a separate complaint had been registered, escalated, or assigned for investigation. I was ultimately advised to post on the EA Forums. This repeated referral process has left me without a clear security escalation path. 3. Further unauthorized activity and resource losses Unfortunately, the situation escalated significantly. On the evening of October 28, 2026, my account had over 20,000 gems and five saved draft tickets. When I logged in on October 29, I discovered that: My weekly reward of 10,000 additional gems had apparently been claimed and spent. My gem balance had fallen to approximately 1,500. All five saved draft tickets had been consumed. Player cards obtained through the drafts appeared to have been sold or otherwise disposed of without my authorization. The total discrepancy was at least approximately 28,500 gems, five draft tickets, and potentially additional player items. I did not authorize these actions. Importantly, I had already reported the suspected security issue to EA Support before this latest incident occurred. 4. Why this is a serious security concern I understand that password changes and two-factor authentication are essential account security measures. However, an EA advisor specifically explained that previously authenticated FC Mobile sessions might remain active after a password change. If an unauthorized device can continue accessing an account through an existing session, changing the password alone may not be sufficient to protect the game account. I am not claiming to have proven the precise technical cause of these incidents. I am requesting an investigation to establish what happened and how further access can be prevented. 5. What I am requesting from EA I respectfully ask an EA Community Manager to help identify the appropriate escalation procedure for the following: Session security: Can previously authenticated FC Mobile sessions be invalidated or forced to reauthenticate, particularly when the game is linked exclusively to an EA Account? Security investigation: Is there a technical team capable of reviewing relevant account access and in-game transaction records? Prevention: If session revocation is unavailable, what supported alternative can prevent further unauthorized access? Resource recovery: Is there any process for reviewing unauthorized gem expenditures, draft ticket usage, and player-item transactions? Formal complaint: How can a complaint about repeated support referrals and an unresolved security incident be formally registered and reviewed? I am willing to provide my FC Mobile UID, existing case reference, screenshots, and previous EA Help correspondence privately through an appropriate official channel. I understand that Community Managers may not have direct access to account security tools. I am asking for guidance toward an appropriate review process rather than another referral between the same support teams. My account security remains unresolved, and I am concerned that further unauthorized activity may occur. Thank you for taking the time to review this report. I would sincerely appreciate a substantive response from an EA representative.About the account - chat disconnected
During the chat with advisor Anish, he said a specialist would join the conversation. However, my chat crashed, the 10-minute wait timed out, and the specialist never joined. The warm transfer may not have been completed successfully. CM: Edited thread title to provide additional context.