Account lost after 27 Season Update – paid account, need restore

Hi EA team,

After the 27 Season Update, FC Mobile loads a brand-new account for me: 0 coins, 0 gems, and a squad of ~60 OVR starter players. I log in with Game Center and my Apple ID has not changed. EA confirmed there is no season reset this year, so my original account should still exist.

• Original nickname: Chelsea 101

• Login method: Game Center (iOS)

• Current (empty) account UID: [UID]

• In-app purchases on original account: about US$50

I have already signed out of Game Center, restarted my phone, and signed back in, but it still loads the empty account. The in-game Customer Service only shows preset FAQs.

Could a community manager please help escalate this so my original account and purchases can be restored and re-linked to my Game Center? I can provide my Apple ID and purchase receipts privately to support.

Thank you!