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bulaya2005's avatar
bulaya2005
Rising Newcomer
5 days ago

Can't make payments

Why can't I make payments  It keeps on showing low on funds but the money in my bank account is more than what I'm trying to purchase i need to purchase 
android
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
5 days ago

Hi there. Sorry to hear you're having trouble making a purchase. To help us troubleshoot, could you please confirm:

  • Are you making the purchase through the FC Mobile in-game store or the FC Mobile Webstore?
  • What device are you using?

In the meantime, please try these troubleshooting steps and check if it helps:

  1. Make sure you haven't reached the transaction limit. Some payment methods have them. 
  2. Check that your billing information is up to date in the Google Play Store or Apple App Store.
  3. Restart the game and your device, then try the purchase again.
  4. If you're using the FC Mobile Webstore, try clearing your browser cache or using a different browser.
  5. Log out and sign back in to your account in the store app on your device 

Let us know how it goes. 

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