Forum Discussion

Newcomer

5 days ago

Solved

Did not receive Star Pass after purchase

Hello EA Support,

I purchased the Star Pass in FC Mobile, and the payment was successful, but the Star Pass is still not showing as purchased in the game.

I am using an Android device. Please check my purchase and activate the Star Pass on my FC Mobile account.

I can provide the payment receipt/order ID and screenshots if required.

Thank you.

[Title changed by CM. EA_Claus]

EA_Claus
Community Manager
5 days ago
Hey 20qohqwzn9no,

We can't do that on the EA Forums; the EA staff here doesn't have visibility into your account.

Please use this guide to reach out to the Customer Support team directly from within the game and report the missing Star Pass after your purchase.

Our advisors will do their best to continue helping you.

Thank you for your patience with this.
5be352782c98b1d5
Rising Newcomer
3 days ago
Hello, i bought Star pass mini for 25zl and pass didnt Works and i dont give the presents
EA_Claus
Community Manager
3 days ago
Hey 5be352782c98b1d5,

I moved your report over here. Please refer to the information pinned at the top and reach out to the Customer Support team as well if you don't see the Star Pass unlocking correctly after your purchase.

Do check your order history to confirm the purchase went through correctly, and wait 24 hours before contacting an advisor from within the game; something might have gone wrong with the payment, or it might be just a delay. Thanks!