FC Mobile – Ghost EA Link Attached to Main Account (Not Overwrite Recovery)

Hello everyone, EA_Lanna​ 

I am posting here because I have been contacting EA Support since February 8, but my issue has not been properly resolved and keeps getting redirected between teams.

This is NOT an overwritten account recovery request.

Here is my situation clearly explained:

• My main FC Mobile account name: SaYarGyiBaNaing

• Player ID: 1007383578448400384

• The account is still accessible via Facebook login.

• However, there is a broken/ghost EA email linked to this account.

What happened:

Before the issue, I was able to log in to the Webstore and redeem website using my EA email, and it correctly accessed my main account.

One day, I cleared game data and accidentally selected a Level 0 profile when logging in with EA, which caused an overwrite situation on the EA side.

I immediately deleted the Level 0 profile.

Now:

• I can access my main account using Facebook. • In-game settings still show that EA is linked. • But when I log in to EA Help or Webstore using that EA email, it says no account exists. • Support says unlinking is not possible. • Support also says no platform is linked. • In-game support keeps responding with bots and does not connect me to a human advisor.

So currently, my main account has a ghost/broken EA link attached, and I cannot remove or correct it.

I am not asking to recover an overwritten account. I only want the broken EA link removed from my main FC Mobile account so I can link a correct EA account.

If any community manager or experienced player has encountered this issue before, please advise on the correct solution or escalation path.

Thank you for your time.