Forum Discussion

kienngo105's avatar
kienngo105
3 months ago

FC Mobile - Shop "Purchase Failed"

It's been 3 days and i'm still getting the store error when buying FC: Can anyone please tell me what is this error and its solution.
King9644's avatar
King9644
3 months ago

Product: EA SPORTS FC Mobile
Platform:Android
What's your device's make and model? OnePlus 12r
What's your device's firmware? Android 15
What is your game version? 23.1.05
In what game mode did the bug occur? Store
How often does the bug occur? Every time (100%)
What happens when the bug occurs? I cannot buy anything from store with real money
What time did you see the bug? (HH:MM AM/PM) It happens every single time

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The same error happens on two of my devices with the same account 

EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
3 months ago
Hi @King9644, Can you check your device account (The iOS or Google play store) and check if you have any pending transactions.

If not try clearing your cache and check if this continues.

About FC Mobile Technical Issues

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