FC Mobile Account Lost After App Data Clear – Purchases Lost & No Proper Support

Hello EA Community,

I’m writing this post out of frustration after dealing with EA Help for a long time with no real solution. This is not just an account issue anymore — it’s about lost money and extremely poor customer service.

📌 What Happened

I had two separate FC Mobile accounts, each correctly linked to its own EA Account.

After I cleared the FC Mobile app data and logged back in:

Both EA Accounts were incorrectly linked to only one game account

My main account became inaccessible

I did NOT press overwrite or confirm replacing any progress

The missing account is still visible in the game, which means the data clearly still exists

This is clearly a system or linking error, not something I intentionally caused.

💸 Real Money Lost

What makes this unacceptable is that:

I spent real money on this game

Purchases were made in good faith, trusting EA’s system

Now that account is inaccessible

I’m being told it “can’t be recovered” with no proper explanation

If a company takes players’ money, it should also take responsibility when its systems fail.

❌ Poor Customer Service Experience

EA Support has been extremely disappointing:

Cases are constantly transferred between teams

Status keeps changing (waiting on player, update by customer, transferred)

I keep providing information, screenshots, and explanations

No one actually fixes the problem

I’m offered a one-time grant instead of restoring what I paid for

It honestly feels like EA only cares about taking money, not about helping players when something goes wrong.

⚠️ Why This Is Not Acceptable

The account data still exists

No overwrite was done

No clear technical reason is given for why recovery is “impossible”

Players are left stuck while live events continue

This is not how a major company should treat paying customers.

❓ What I Want

I want my original account restored

If that’s truly impossible, I want a clear, honest explanation

Not automated replies

Not endless transfers

Not being pushed toward compensation instead of a real fix

I’m posting here because EA Help has failed to resolve this properly.

If anyone from EA or the community can escalate this or explain why this happens, please do.

Thank you.